Company :
IBM India Pvt Limited
Website :
http://www.ibm.com/in/
Education : Any Graduate (10+2+3), Diploma Holders (10+3)
Experience : 0 – 4 Years
Location : Bangalore and Hyderabad
IBM has been present in India since
1992. IBM India’s solutions and services span all major industries
including financial services, healthcare, government, automotive,
telecommunications and education, among others. As a trusted partner
with wide-ranging service capabilities, IBM helps clients transform and
succeed in challenging circumstances.
IBM has been expanding its footprint in
India – and has a presence in over 200 cities and towns across the
country – either directly or through its strong business partner
network. IBM India has clearly established itself as one of the leaders
in the Indian Information Technology (IT) Industry – and continues to
transform itself to align with global markets and geographies to grow
this leadership position. Widely recognised as an employer of choice,
IBM holds numerous awards for its industry-leading employment practices
and policies.
The diversity and breadth of the entire
IBM portfolio of research, consulting, solutions, services, systems and
software, uniquely
distinguishes IBM India from other companies in the industry.
IBM Hiring Fresher – Technical Service Representative on 20-oct-2012 @ Bangalore and Hyderabad
Industry Type : BPO, Call Centre, ITeS
Role : Associate/ Senior Associate -(Technical)
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Job Description :
IBM invites fresher to walk in to our
Bangalore and Hyderabad office for an opportunity to start an exciting
career with us in our Technical Support Division (voice process). Please
walk in to our office, if you fulfill the below criteria
JOINING LOCATION: Bangalore and Hyderabad
JOB ROLE : IT Helpdesk – Technical Service representative (100% voice process)
JOB DESCRIPTION:
Providing Voice & E-Mail Technical Help Desk Services support to IBM
Internal End Users and External Commercial Account End Users across
North America, EMEA & AP. The job will require you to handle inbound
calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
MANDATORY SKILLS:
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required for initial call handling
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
DESIRED SKILLS:
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
ELIGIBILITY:
Any Graduate (10+2+3), Diploma Holders (10+3)
- Must have good command over English
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
- Working in shifts is a mandate. Candidates applying and selected for
the job will be expected to work in shifts – Including evening and night
shifts. Shifts will 24×7 in nature and can vary depending on
geographies supported
SELECTION PROCESS:
Group discussion – Technical Interview – Communication Assessment round
Desired Profile : 6months – 3yrs in Tech Support Voice Process
MANDATORY DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organizations reliving letter
-Photocopy of second previous organizations reliving letter if the
current or recent organizations experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission
(Both the original and photocopy must be carried). This could be your
Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
Number of positions: Open
CTC: Will be disclosed to the selected candidates by the manager
Interested Please walk-in to below address on 20-Oct-2012 b/w 10AM – 1PM
** Candidates who have attended the interview in the past 3 months should not appear for the interview.
VENUE DETAILS:
BANGALORE VENUE:
IBM India Limited
SA1 Building,
#12 subramanya Arcade, Opp to Jal Mahal,
Bannergatta Road.
Bangalore – 560 029
Contact Person: Arun
HYDERABAD VENUE :
IBM Mindspace Cyberabad, Survey No. 64 , APIIC,
Software layout,
Next to VSNL, Hitechcity, Madhapur,
Hydreabad – 500081
Contact Person: Madan / Sijo
*Selection of the candidates is at the sole discretion of IBM Recruitment Team
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