Eligibility : Technical college or university degree
Experience : Freshers
Location : Noida
Qualifications: Technical college or university degree
Job Description:
Responsible for handling all tickets for all Incidents/Service Requests reported.
Take responsibility that SLA/KPI objectives are being meet according to defined levels.
Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
More complex issues after preliminary recognition send to Front Office / Back Office engineers. Amount of TT send to L2 should not exceed 30%.
Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate TT to Back Office Engineers.
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