Infinite Computer Solutions is a global service provider of Infrastructure Management services, Intellectual Property (IP) Leveraged Solutions, and
IT Services, focused on the telecom, media, technology, manufacturing, and healthcare industries. Our services span from Application Management Outsourcing, Packaged Application Services, Independent Validation, and Verification, Product Development, and Support, to higher value-added offerings including Managed Platform, and Product Engineering Services.
Infinite was recognized among the Dataquest Top 20 Best
IT Employers in 2004, Deloitte Technology Fast 500 Asia Pacific in 2004, Top 100 Global Outsourcing Provider in 2006 by the International Association of Outsourcing Professionals (IAOP), and Top 10 Global Telecom Outsourcing Provider in 2006 by IAOP.
Industry Certifications and Assessments
Infinite was successfully assessed for CMMi L5 in April, 2004. As part of its sustained focus on quality, Infinite has initiated organization wide efforts to upgrade to the next version of CMMi L5 in 2008-2009. Infinite's strict adherence to quality is also clearly reflected in
it being assessed at BS- 7799 (ISO 27001) and for the ISO 9001:2000 certification. To enhance solutions by reducing defects and cycle times in support function processes, Infinite has now embarked on the Six Sigma initiative.
Industry focus
Telecom is our key vertical, and we aim to be a dominant telecom and media services company for service providers, equipment manufacturers, and
software vendors. Infinite is one of the few companies of its size to have extensive experience with several global telecom service providers, OEMs, and ISVs.
Global footprint
Our footprint spans several countries in four continents offering onsite, offsite, and near-shore capabilities in major international markets. We have established our presence in most of the large telecom, and
IT services markets of the world with offices at multiple locations in the U.S, as well as in the U.K, India, Singapore, Malaysia, and China. We have also been growing our development centers in India � Bangalore, Chennai, and Hyderabad.
Sustained growth
We believe our ability to grow on a sustainable basis, and maintain differentiation in the market place will significantly depend on our strength to attract, train, motivate, and retain our people.
We are listed among the Offshore 100 in neoIT 2005 Study, and were ranked 50th in the International Data Corporation (IDC) Dataquest (DQ) Top 20 Best Employer survey in 2004.
| Designation | Requesting candidates for the position of IT Helpdesk Support executiv - 20 Opening(s) |
| Job Description | Kindly review the job description and do send me your profile and the best time to reach on Ripudaman.gupta@infinite.com IT Help desk - Technical Support Associate (100% voice programs) • Provide Technical solutions to the external customers. • Awareness of basic networking concepts and technologies. • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN. • Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting .Browser Support - Internet Explorer. • Ability to identify basic hardware parts and aware of basic hardware concepts . • User level familiarity with at least one e-mail client - Outlook, Notes etc.. • Skilled in commercially standard software applications and major desktop operating systems
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| Desired Profile | Kindly review the job description and do send me your profile and the best time to reach on Ripudaman.gupta@infinite.com General Skills
• Must have knowledge on Computer Hardware and Networking concepts.
• Good to very good communication skills (both on Voice and Accent), resource should not have any "MTI" (very important)
• Resources will be first interviewed on his/her communication skills and then have to clear a GD before the final technical round.
• Fresher’s are considered provided they have strong communication / presentation / GD skills.
• Candidates with a training of similar program or having minimum of 6 months of relevant experience will get preference.
Mandatory documents to be carried for the interview (without fail):
• One hard copy of Resume with the "ICS SSP" watermark on it.
• All the mark sheets, Provisional Degree Certificates/ Degree Certificates.
• One original photo ID proof (Driver's license/ voter's id card/ pass port
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| Experience | 0 - 1 Years |
| Industry Type | IT Software, Software Services |
| Role | Associate/Senior. Associate -(Technical) |
| Functional Area | ITES/BPO/KPO, Customer Service, Ops. |
| Education | UG - Any Graduate, Diploma - Any Specialization
PG - Any PG Course |
| Location | Bengaluru/Bangalore, Hyderabad / Secunderabad |
| Keywords | IT helpdesk, Technical Support Executive,Service desk |
| Contact | Ripu Gupta
Infinite Computer Solutions India Pvt Ltd
Infinite Computer Solution Plot No 157, EPIP
Zone, 2nd Phase, whitefield
BANGALORE,Karnataka,India 560066 |
| Telephone | 91-80-66240000-4094 |
| Email | sudipta.naha@infinite.com |
| Website | http://www.infinite.com | |
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