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19 October, 2012

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Recruitment For Freshers & Exp : Client Tech Support Associate @ Dell

Company : DELL
Websitewww.jobs.dell.com
Education :  Graduates /Under Graduates
Experience : Freshers & Exp
Location : Bangalore, Karnataka, India

Client Tech Supt Associate
Job Description :
·         Answer customer calls / inquiries (internal and external) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems
·         Need to provide resolution for all the calls by researching and navigating through knowledge base
·         Identify and provide input on unique or recurring customer problems.
·         Deal with other departments – eg: Sales or customer service etc… to solve the customer issues Responsible for setting realistic customer expectations and meeting or exceeding these expectations
·         Responsible for setting realistic customer expectations and meeting or exceeding these expectations
·         To verify and investigate into customer’s complaints or issues and drive for resolution within specified time frames.
·         Regular Education Purusing candidates are not eligible
·         Any Graduate (Fresher or Experienced)
·         Undergraduates with 12 months of International BPO experience
·         Undergraduates with 18 months of Domestic BPO experience
·         Should be able to work under pressure with minimum supervision
·         Willing to work in shifts
Versant Cut off of 55%
Job Requisition Number: 1200186O


 
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