Company : iGATE Patni
Website : www.igatepatni.com
Education : Any Graduate/ PG
Experience : 0 – 1 Years
Location : Mumbai
Website : www.igatepatni.com
Education : Any Graduate/ PG
Experience : 0 – 1 Years
Location : Mumbai
iGATE Patni heralds the
beginning of a new era by bringing together two companies - iGATE and
Patni. Between the two, we provide full-spectrum consulting,
technology, business process and product engineering outsourcing
services. In a crowded and intensely competitive marketplace for such
offerings, we have built a reputation and core differentiating attribute
around our unique Business Outcomes-based model. Armed with over three
decades of IT Services experience and our distinctive philosophy of
Accountable for Clients Business powered by the iTOPS (Integrated
Technology and Operations) platform, our multi-location global
organization consistently delivers effective solutions to over 350
Fortune 1000 clients.
Designation : Trainee Associate – Application Support
Industry Type : IT Software, Software Services
Role : Trainee
Functional Area : Application Programming, Maintenance
Role : Trainee
Functional Area : Application Programming, Maintenance
Job Description :
Preparing Project Dashboard for senior management every week which shows the overall progress of the goals of the project.
- Preparing SLA reports on weekly basis and sending it to management and clients.
- Preparing dashboards and presentations for clients and thereby analyzing the overall performance of the process.
- Preparing Unit calculation report every month for billing from the clients.
- Preparing/Updating Daily Ticket analysis & Daily Ticket summary Report.
- Maintaining and updating leave plan of team, project related documents on the repository and keeping track of all assets of the project.
- Preparation of daily / weekly / monthly reports for management as well as for clients.
- Coordinating with all the teams and providing necessary information and data to them as and when required.
- Preparing SLA reports on weekly basis and sending it to management and clients.
- Preparing dashboards and presentations for clients and thereby analyzing the overall performance of the process.
- Preparing Unit calculation report every month for billing from the clients.
- Preparing/Updating Daily Ticket analysis & Daily Ticket summary Report.
- Maintaining and updating leave plan of team, project related documents on the repository and keeping track of all assets of the project.
- Preparation of daily / weekly / monthly reports for management as well as for clients.
- Coordinating with all the teams and providing necessary information and data to them as and when required.
Desired Profile :
- Good reasoning and analytical skills,
client communication both verbal & written. Monitoring the
ticketing tool/queues, assigning and notifying about the tickets to appropriate teams/stake holders.
- Providing time to time process updates to the senior management.
- Keeping track of all Starters and Leavers and taking care of creation and deletion of all accounts (client id’s).
- Notifying clients and SDM about new Joiners and Leavers.
- Collecting data, analysis, Report formulation and management of MIS.
- Providing time to time process updates to the senior management.
- Keeping track of all Starters and Leavers and taking care of creation and deletion of all accounts (client id’s).
- Notifying clients and SDM about new Joiners and Leavers.
- Collecting data, analysis, Report formulation and management of MIS.
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