Network Operator (Field Engineer) Job @ Wipro Infotech

Company: Wipro Infotech 
Website:  http://www.wipro.com
Location: Itanagar


Desired Candidate Profile

Education: (UG - B.Tech/B.E. - Computers, Electrical, Electronics/Telecomunication, Diploma - Computers, Electrical, Electronics/Telecomunication, B.Sc - Computers, Electronics) AND (PG - M.Tech - Computers, Electrical, Electronics/Telecomunication)

 0-3 years of experience in handling Networking , Desktop and laptops of the models available at customer location

· Swithes , Routers , Modems, L2 circuits,Lease line maintenance,LAN, field level troubleshooting
· Experience in handling datacenter operations Good Customer handling skills First Level Exposure to the technologies (DATACENTRE) at CUSTOMER LOCATION
· B. Sc/BCA?BE/BTech/ or higher or Diploma (3 Years) in Computers/ Electronics

 • Knowledge of Networking , application/database operations and administration activities Execute queries to generate reports.
 CCNA Certified

 
Network Operator cum Field Engineer
 
• To provide second Level Support for all the End user Problems and also coordinate and support the Data Center Support Team for any LAN Activity.

• Coordinate with the hardware support team for all Replacements and Repairs.

• Update the Service Desk team either through phone or mail or online updation for the status of the ticket that they are handling.

• Front end escalations from end users and notify the service delivery head on any operational escalations and complaints

• Constantly update the knowledge base on known issues within CUSTOMER Environment so that they can use it for subsequent tickets

• Pro-active checks and preventive maintenance activities on the desktops and printers to avoid repeat & known issues

• Does random audit on the anti-virus status on the desktops and take necessary corrective action

• Assists CUSTOMER in movement of the assets from one location to another

• Install new desktops / software / hardware and peripherals and also assist in disposal of the same. Perform Shutdown and subsequent start-up of the Applications, Databases and the underlying Servers in a structured way. Perform SOD & EOD activities.

• Ensure all the backups and restorations as per the schedule.

• Follow daily application checklists and services for respective servers.

• Knowledge of application/database operations and administration activities Execute queries to generate reports

Industry: IT Software, Software Services

Functional Area: Application Programming, Maintenance

Role Category: Administration/ Maintenance/ Security/ Datawarehousing

Role: Network Administrator

Keyskills: Networking, LAN, WAN, Filed officer, Service Desk, Maintenance, Application, Database Operations, Lease Line Maintenance

Apply Online