Company : CAPGEMINI
Website : www.in.capgemini.com
Education : Diploma, BSC, BCA, BA, BCOM
Experience : 0 – 2 Years
Location : Kolkata
Website : www.in.capgemini.com
Education : Diploma, BSC, BCA, BA, BCOM
Experience : 0 – 2 Years
Location : Kolkata
Job Title : • L1 Support_JUNIOR SYSTEM ADMINISTRATOR
Job Description : Interviews happening at 4 & 5th May 2012
Level : Associate Consultant
Eduction : Diploma, BSC, BCA, BA, BCOM With Min 50%
Experience or fresher will also do
Experience or fresher will also do
Job Descriptions for Monitoring and Operations Role Description –
• Perform Alert management using infrastructure monitoring / management tools
• Perform Ticket queue management to ensure right ticket is been responded / resolved by right resolving group
• Act as the central point of contact and escalation for a wide range of infrastructure and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages. Operating 24×7 on a global scale
• Use the business service management tool set to prioritize incident resolution based on commercial impact
. Act as incident owner for all these issues and use an incident management system to track all corrective actions taken
• Perform scheduled systems checks round the 24 – hour cycle and daily support handover at the beginning and end of every shift
• Record complete and accurate information in the shift log for each critical alert received during shift
• Take participation in transitions, standardization, documentation, reporting etc. Requirements
• Perform Ticket queue management to ensure right ticket is been responded / resolved by right resolving group
• Act as the central point of contact and escalation for a wide range of infrastructure and business service support issues, both reactively to resolve incidents and proactively to manage scheduled service outages. Operating 24×7 on a global scale
• Use the business service management tool set to prioritize incident resolution based on commercial impact
. Act as incident owner for all these issues and use an incident management system to track all corrective actions taken
• Perform scheduled systems checks round the 24 – hour cycle and daily support handover at the beginning and end of every shift
• Record complete and accurate information in the shift log for each critical alert received during shift
• Take participation in transitions, standardization, documentation, reporting etc. Requirements
: Experience – Essential
• Knowledge of ITIL processes • Exposure to monitoring and ticketing systems • Team player with ability to work under pressure • Fluent in English (both verbal and written)
• Knowledge of ITIL processes • Exposure to monitoring and ticketing systems • Team player with ability to work under pressure • Fluent in English (both verbal and written)
Desirable
• Knowledge of Incident reporting packages
• Experience of service monitoring
• Knowledge on alerting and ticketing tools like Tivoli, NSM, ITSM, EARS
• Previous experience in operations arena (NOC, SOC) A broad understanding of the elements that comprise the enterprise IT infrastructure is required.
• Knowledge of Incident reporting packages
• Experience of service monitoring
• Knowledge on alerting and ticketing tools like Tivoli, NSM, ITSM, EARS
• Previous experience in operations arena (NOC, SOC) A broad understanding of the elements that comprise the enterprise IT infrastructure is required.
These elements include the following;
• Server hardware and OS
• Operating systems (Windows 2000/2003 Sever, Unix, Solaris, AS/400)
• Network Protocols (TCP/IP, SNMP/MIB, DSN, DHCP)
• Network Components (Router, Switches, Firewalls)
• Databases (MS SQL 2000, Oracle 9i, Sybase)
Category/Role : • System Administrator
Skills : • L1 Support,
Industry : • IT/ Computers – Hardware
Skills : • L1 Support,
Industry : • IT/ Computers – Hardware
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